At Pure & Luxe, we gladly accept exchanges within 15 days of purchase with the original receipt. Items must be in their original state: unwashed, unworn, unaltered, and with all tags attached.

To ensure customer security, Pure & Luxe reserves the right to request valid photo identification to validate customer information during the replacement or exchange process. For further information, please contact Pure & Luxe Customer Service at +8801325065436 or email us at support@pnljeans.com.

This Replacement Policy applies only to online purchases made through www.pnljeans.com. Pure & Luxe reserves the right to modify this policy at any time.

For Online Purchases

• Customers must check the ordered products (color, size, quantity, and quality) in the presence of the delivery agent. Complaints made after delivery will not be accepted.
• If there is any issue with the product, the customer must return it to the delivery agent immediately, and no return charges will apply.
• Replacement, return, or refund is applicable only if the issue is raised while receiving the order.
• If the customer fails to check the product during delivery, they may still replace unworn and unaltered garments within 15 days of purchase.
• For orders outside Dhaka City, if the product was not checked during delivery, customers must return the item via courier (e.g., Sundarban Courier).
• Customers must preserve the original invoice and tags to avail of a replacement.
• The value of the exchanged garments must be equal to or greater than the value of the original invoice.
• Pure & Luxe reserves the right to determine whether the goods have been altered, used, or damaged.

Refund Policy for Online Purchases

Refunds are applicable under the following conditions:

• If we are unable to deliver the product.
• If we deliver incorrect products without prior customer notification.
• If the customer receives a damaged product.
• In compliance with the Digital Commerce Policy 2021, refunds will be processed within 7–10 business days.
• Refunds apply to online orders only.

Specific refund scenarios include:

• Wrong product, size, or color.
• Damaged product.
• Product lost during shipment.
• Products with significant quality defects.

How to Replace an Item

1. Customers must send the product to our warehouse via courier.
2. Once we receive the product, we will contact the customer to arrange the replacement process.

E-Commerce Warehouse

Contact: +8801325065436
Email: support@pnljeans.com