Contact Us
We’re Here to Help At Pure & Luxe
We value our customers and are always here to assist you. Whether you have a question about our products, need help with an order, or just want to share your thoughts, we’re all ears.
Get in touch
- House 53 (B1), Rd No 13, Sector 10, Uttara, Dhaka 1230, Bangladesh
- support@pnljeans.com
- +880 1325 065 436
- Saturday - Thursday, 9 AM - 7 PM
Send Us a Message
Got a specific question or comment? Fill out the form below, and we’ll get back to you as soon as possible.
Discover Premium Jeans Crafted for Comfort & Style
Perfect Fit, Timeless Look – Elevate Your Wardrobe Today
Experience the ultimate combination of comfort, quality, and style with our premium jeans. Expertly crafted for a perfect fit, these jeans are designed to move with you while keeping you on-trend.
Frequently Asked Questions (FAQs)
Ordering & Payment
Q1: How do I place an order?
A1: Placing an order is simple! Browse our collection, select your desired items, choose the size and color, and click "Add to Cart." Once you’re ready, proceed to checkout, where you can review your order and enter your shipping details and payment information.
Q2: What payment methods do you accept?
A2: We offer convenient payment methods to enhance your shopping experience. You can easily pay via mobile banking options such as bKash and Nagad. We also accept all major credit and debit cards, including Visa, MasterCard, and American Express (coming soon)
Q3: Can I change or cancel my order after it’s been placed?
A3: If you need to change or cancel your order, please contact our customer support team as soon as possible at support@pnljeans.com or +880 1325 065 436. We’ll do our best to accommodate your request, but please note that changes or cancellations may not be possible once the order has been processed.
Shipping & Delivery
Q4: What are your shipping options?
A4: We offer standard and express shipping across Bangladesh. Standard shipping typically takes 3-5 business days, while express shipping delivers your order in 1-2 business days. International shipping is also available; delivery times and costs vary by location.
Q5: How can I track my order?
A5: Once your order has been shipped, you’ll receive a confirmation message with a tracking number. You can use this number to track your order through the courier’s tracking page.
Q6: Do you ship internationally?
A6: Yes, we do! We offer international shipping to many countries. Delivery times and costs will be calculated at checkout based on your location.
Returns & Exchanges
Q7: What is your return policy?
A7: We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of delivery for a full refund or exchange. Please ensure that the items are unworn, unwashed, and in their original condition with tags attached.
Q8: How do I initiate a return or exchange?
A8: To start a return or exchange, please contact our customer support team at support@pnljeans.com with your order number and reason for the return. We’ll provide you with instructions on how to return your items.
Q9: Who pays for return shipping?
A9: For returns due to defective or incorrect items, we’ll cover the cost of return shipping. If you’re returning an item for any other reason, the customer is responsible for return shipping costs.
Product Information
Q10: How do I find the right size?
A10: Each product page includes a detailed size guide to help you find the perfect fit. If you’re unsure about sizing, feel free to contact us, and we’ll be happy to assist you.
Q11: What materials are used in your jeans?
A11: Our jeans are crafted from premium denim made from high-quality cotton and elastane for added comfort and durability.
Q12: How should I care for my Pure & Luxe jeans?
A12: To maintain the quality of your jeans, we recommend washing them inside out in cold water and avoiding bleach. Hang them to dry or tumble dry on low heat. For best results, avoid washing after every wear—denim looks and feels better with time.
Wholesale & Partnerships
Q13: How can I become a Pure & Luxe retailer?
A13: We’re always looking to partner with like-minded retailers. If you’re interested in carrying Pure & Luxe in your store, please reach out to our wholesale team at business@pnljeans.com for more information.
Q14: Do you offer collaborations or sponsorships?
A14: Yes, we’re open to collaborations and sponsorships that align with our brand values. Please email our media team at business@pnljeans.com with your proposal, and we’ll get back to you.
General Questions
Q15: How can I contact customer support?
A15: You can reach our customer support team by email at support@pnljeans.com or by phone at +880 1325 065 436. Our hours of operation are Sunday - Thursday, 9 AM - 6 PM (BST).
Q16: Where are Pure & Luxe jeans made?
A16: All of our jeans are proudly crafted in Bangladesh, combining modern design with traditional craftsmanship to deliver high-quality, stylish denim.
Unlock the Perfect Blend of Style & Comfort
Premium Jeans Tailored for Your Every Move
Step into a new level of confidence with our expertly crafted jeans. Designed to offer both style and comfort, these jeans provide the perfect fit for any occasion.
Connect with Us
Become a part of something special by joining the Pure & Luxe community. Stay updated with our latest collections, fashion tips, and exclusive offers. Follow us on social media, and share your unique style with #PureAndLuxe. Let’s celebrate the art of living in luxury together.