Pure & Luxe Exchange, Replacement & Refund Policy
At Pure & Luxe, your satisfaction is our top priority. That’s why we’ve designed a flexible Exchange, Replacement, and Refund Policy to ensure your shopping experience with us is smooth and worry-free.
We gladly accept exchanges within 15 days of purchase with the original receipt. Items must be in their original condition: unwashed, unworn, unaltered, and with all tags attached.
For customer security, Pure & Luxe may request valid photo identification during the exchange or replacement process. For assistance, please contact us at +8801325065436 or support@pnljeans.com.
This policy applies only to online purchases made through www.pnljeans.com. Pure & Luxe reserves the right to update or modify this policy at any time.
🔄 Exchange & Replacement Policy for Online Purchases
Customers must check the color, size, quantity, and quality of products in the presence of the delivery agent.
Complaints made after delivery will not be accepted.
If there is an issue, customers must return the product to the delivery agent immediately—no return charges will apply.
Exchange, replacement, or refund is only applicable if the issue is raised at the time of delivery.
If the customer fails to check during delivery, unworn and unaltered garments may still be exchanged within 15 days of purchase.
For orders outside Dhaka City, customers must return the item via courier (e.g., Sundarban Courier).
The original invoice and tags must be preserved to avail of an exchange or replacement.
The value of exchanged items must be equal to or greater than the value of the original purchase.
Pure & Luxe reserves the right to determine whether returned goods have been used, altered, or damaged.
💰 Refund Policy for Online Purchases
Refunds are applicable under the following conditions:
If Pure & Luxe is unable to deliver the product.
If an incorrect product (wrong size, color, or item) is delivered without prior notice.
If the customer receives a damaged product.
If the product is lost during shipment.
If there are significant quality defects.
✅ In compliance with the Digital Commerce Policy 2021, refunds will be processed within 7–10 business days.
✅ Refunds apply only to online orders.
📦 How to Exchange or Replace an Item
Send the product to our E-Commerce Warehouse via courier.
Once we receive the item, our team will contact you to arrange the exchange or replacement.
📍 E-Commerce Warehouse Contact
📞 +8801325065436
📧 support@pnljeans.com